Privacy Policy

1. Information We Collect

At Mithila Engineering, we collect information that helps us provide a better experience for our B2B customers. This includes:

• Account Information: Name, business email, phone number, and physical address.
• Transaction Data: Details of products ordered and payment history.
• Technical Data: IP address, browser type, and usage data via cookies to optimize our storefront.

2. How We Use Your Data

We use your information to:

• Process and fulfill your orders for appliance spare parts.
• Manage your account and provide customer support.
• Send tracking updates and delivery notifications.
• Improve our website performance and security.

3. Data Sharing & Security

We do not sell your personal data. We only share information with trusted third parties necessary for operation:

• Logistics partners for island-wide delivery.
• Secure payment gateways for transaction processing.
• Internal administration tools like Supabase and Resend for system functionality.

All data is encrypted and stored securely using industry-standard protocols.

4. Your Rights

You have the right to access, correct, or request the deletion of your personal information at any time. To do so, please contact us via WhatsApp or visit our store.