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Mithila Engineering

Refund Policy

Last Updated: April 30, 2026

1. Eligibility for Returns

We offer a 7-day return policy for most products. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all seals intact.
  • Accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned due to their nature:

  • Electrical components (PCBs, Sensors, Capacitors) once the sealed packaging is opened.
  • Customized or specially indented parts.
  • Items sold under "Clearance" or "Non-returnable" labels.

3. Return Process

To initiate a return, please contact our support team within 7 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds & Replacements

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original method of payment within 7-10 working days.
  • Alternatively, we can offer a store credit or a replacement part if available.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect part, please notify us immediately (within 24 hours of delivery) with photographic evidence. We will arrange for a priority replacement at no additional cost.